Satisfying Website Visits Lead to More Showroom Traffic in Canada
J.D. Ney A majority (76%) of new-vehicle shoppers in Canada who indicate having a highly satisfying experience while visiting an auto manufacturer’s website (score of at least 976 on a 1,000-point...
View ArticleOwnership Satisfaction in Germany Differs among Groups of Buyers
Marcus Behrendt It’s been 3 years since the German government eliminated scrappage program (2009) incentives to help encourage consumers in the German auto market to purchase new vehicles. In...
View ArticleBrazil Vehicle Ownership Satisfaction Rises Despite Impact of Higher...
Jon Sederstrom Overall satisfaction among new-vehicle owners in Brazil, which is the world’s fifth-largest country in population and geographic size, improves by 8 points from last year to an average...
View ArticleJapan Sales Satisfaction: Lexus and Volkswagen Rank Highest in Their Segments
Among luxury brands, Lexus ranks highest with a score of 720 points (on a 1,000-point scale) in the J.D. Power Asia Pacific 2012 Japan Sales Satisfaction Index (SSI) StudySM —35 points higher than the...
View ArticleIndonesia Dealer Service Infrastructure Strained by Sales Growth
Overall customer satisfaction with the authorized dealer service experience among new-vehicle owners in Indonesia declines 12 points from 2011, to 740 points (on a 1,000-point scale), partly due to a...
View ArticleYoung Buyers are Attracted to Import Compacts in 2012
Import car models—especially compacts—attracted the highest percentages of younger buyers (ages 16-35) in the past calendar year, based on analysis of real-time transaction data from J.D. Power’s Power...
View ArticleBuilding Loyalty, Improving Service are Keys to Satisfaction in Germany’s...
Mark Lendrich In light of a less-than-robust outlook for new-vehicle sales in Germany during the next few years, automakers and dealers need to focus on loyalty, awareness of crucial factors that...
View ArticleShorter Delivery Times in Japan Increases Sales Satisfaction Levels
Taku Kimoto Customer satisfaction with the new-vehicle sales experience in Japan has improved as delivery times are nine days shorter on average than in 2012 when there were longer delays in delivery...
View ArticleAugust U.S. New-Vehicle Sales Move Ahead with Gusto
August was another month of stellar new-vehicle sales in the U.S. auto industry. In early reports, all three Detroit-based automakers celebrated double-digit gains at the end of a month that was capped...
View ArticleInitial Quality in Malaysia Advances for Fourth Straight Year
For a fourth consecutive year, overall new-vehicle initial quality in Malaysia improves significantly, according to the 2013 Malaysia Initial Quality Study (IQS), based on responses from more than...
View Article